OrganicBox

Return & Refund Policy

Last updated: August 4, 2026

As our products are consumable food items, we want you to be completely satisfied with your purchase. Please read our return and refund policy below.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or a full refund at no additional cost to you.

Quality Concerns

If you are not satisfied with the quality of a product, reach out to us within 7 days of delivery. We may request the unused portion to be returned before issuing a refund or replacement.

Non-Returnable Items

Due to the consumable nature of our products, opened or used items cannot be returned unless found to be defective or damaged.

Refund Timeline

Approved refunds are processed to your original payment method within 5-7 business days.

Cancellations

Orders can be cancelled free of charge before they are shipped. Once shipped, an order cannot be cancelled but may be eligible for return as per this policy.

Need Help?

Reach out via our Contact page and our team will assist you.